Hours of Operation

Hours of Operation

Operating Hours

We are a working ranch, as such we have daily chores with our own mini's and horses, so do not have typical hours in our office but can be availble by appointment for phone consultations, and may return phone calls and phone messages at the following times:

Monday - Thursday: 10:00 AM to 2:00 PM, Pacific Time
Friday - Saturday - Sunday, All Federal and Regular Holidays: Closed

If you have a question about a:

  • Product - please email me at jessica@earthsongranch.com I answer emails usually in the mornings Monday thru Thursdays. Many of the most frequently asked questions are answered on our FAQ page so if you don't find them there be sure to email me.  
  • Previously placed order or on shipping - At this time due to the challenges of COVID it is taking a bit longer to get herbs for our blends and to get  your orders shipped out.  If it has been longer than 4 weeks and you have still not received your order please email us so we can attempt to locate/track your package down.  USPS is continuing to delay shipping of packages, so in the very near future as we integrate to our store Earth Song Ranch will be offering UPS instead.

Holidays

We do take regular holidays off, including Federal Holidays, Good Friday,  Easter, the 4 days for Thanksgiving, a few at/ between Christmas and New Years, somtimes the full week in between the two.

Processing & Shipping Days 

  • We process orders usually Monday through Thursday mornings.
  • We may blend and package through Friday morning depending on volume.
  • We ship Tuesday & Friday only due to COVID.
  • You are invited to email us regarding a change or addition to a pending order and will do our best to get back to you as quickly as possible.
  • Monday is our busiest day, with Tuesday a very busy packaging and shipping day, as we are processing orders from Friday through Sunday, so typically we are not available to answer calls, email is best.
  • We are closed weekends and holidays so we do not answer the phone, nor do we respond to phone messages or emails during these time, but will on the next regular business day.

Thank you in advance for your understanding.  We look forward to being of service!

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