Order Shipping Times & Information
COVID 19 is still an impact on businesses and the current USPS issues have impacted our business as well, as it has many others. Please be patient as we too have to wait on the post office to deliver to you and UPS to deliver ingredients to us so we can process, blend and ship to you. Once your package is deliverd to the post office to be shipped, it is out of our hands and you will have to contact your local post office with your tracking number. It is still taking USPS longer to deliver then their stated days, which may continue!
Shipping times once delivered to the post office have increased by up to a week, not the two to three days they state, depending on where you live in the country, which we have no control over. You will receive a tracking number from USPS once we print your label, please retain the tracking so you can check the progress of your package. It will be emailed to the email address you provide to us or use for Pay Pal please check your spam or junk folder in case you missed it. We print your shipping label up to a week prior to shipping which is our system so we know what we have currently to blend and getting that ready to go out.
Our products - and the products that we sell from other vendors - are shipped separately for the most part and can come either by UPS or USPS or a combination of both. Products manufacturered for us by Horse Tech, including EquineZyme, Equine Zyme Plus and Canine Wellness all drop ship from Horse Tech in Iowa and you will receive them separate from any of the herbal blends sent from our ranch.
NOTE: If you are shipping to an address other than your own billing/shipping address, please note in the message box during checkout:
- To whom you would like it shipped
- The address to be shipped to
Earth Song Ranch Herbal Product Shipping - Via USPS
- Earth Song Ranch herbal products are shipped via USPS from the ranch (we are not currently offering UPS or FEDX nor do we offer overnight or one day shipping).
- With herbal product orders, you can select your shipping option either by weight or priority flat rate USPS mail. However please note it can take up to a week or longer to hand blend then package any herbal order so shipping times are in addition to the processing and packaging times.
- Please note: Earth Song Ranch does not guarantee that you will receive your order within one to three days from date you order, the days in the shipping method you select are the days USPS says it takes to ship via USPS once your package is delivered to the post office.
- Your herbal blend orders typically arrive between 5-7 days from the date the local post office receives the package.
- Please refer to our Order Processing and Packaging information for Processing, Blending and Packaging estimated times prior to shippment.
Free Shipping Products
FREE SHIPPING is offered on the following products - at the best rate - be it USPS or UPS. We do not select how they ship those products and nor do we guarantee one to three-day shipping on those products.
- Horse Tech Products
- EquineZyme Plus
- Canine Complete
We do offer Free Shipping on all our products atleast one time per year to show customer appreciation and to get those notifications please be sure to sign up for our newsletter so you don't miss them.
HorseTech Products & Shipping Methods
On the Horse Tech products, depending on what your order or a combination of those products, shipping method is determined by order weight:
- If the weight is more than 12 to 15 lbs - The order will be drop shipped via UPS ground by Horse Tech.
- If less than 12 lbs - The order will be shipped via Priority Mail, usually flat rate shipping.
I do not receive the tracking number from HorseTech, but can request it if you are wondering when your package may arrive.
General Shipping Notes
- We will sometimes print the shipping labels a day or even a week or so ahead of time of actual shipping while waiting on an order of herbs, or to blend orders, or dispense remedies, which on occasion may miss-lead you that they have already shipped.
- We strive to ship orders out within a week's time after processing, then your package can have between 1-5 days of shipping time depending on the day we drop the packages at the post office.
- There can also be additional shipping days depending on where you live in the US and there are also longer times for Canadian and other international orders.
- We wish we could do it faster, but we would have to charge a lot more for our products because we would have to hire more staff to help, or blend in bulk ahead of time et al and have always wanted to keep the products going to you fresh and affordable!
- From late February through about mid July is our busiest time of year so your order could take longer.
- From Mid-November until the end of December there can be shipping delays which are out of our control due to the volume of business at the holidays and seasonal employees that the USPS hires and UPS also hires. So please plan if you can! We also take time off to be with our family and horses.
- Also note there can be shipping delays during parts of the year due to weather conditions - typically, from late November through about Mother’s Day. Due to conditions such as heavy rains, snow and ice, we cannot get out of the ranch to go to the post office to send packages as we live on dirt roads in the country and do not have delivery or pick up service. (This does not apply to Equine Zyme, Equine Zyme Plus, Canine Complete, or any of the Horse Tech products we sell as they are drop shipped from Iowa).
- We live on and run our business from a rural ranch, on dirt roads, so sometimes we are a bit challenged in getting to the post office and UPS or FedX cannot drive on our roads to deliver herbs, homeopathics or supplies they do the best they can, just like we do.
- If it has been more than three weeks since you placed your order (not counting weekends or holidays) and you have still not received it please email me at firstname.lastname@example.org
If you have any questions about a product or a previously placed order for a much quicker response you should email me at email@example.com
Thoughts on the Cost of Shipping vs. Buying Local
- We don’t intentionally mark-up shipping, it goes Flat Rate by USPS or if you select it by weight to your area, and if we notice that you were over charged, or we can send it cheaper, we make every effort to refund you the difference.
- We also understand that the cost of shipping may influence you when making a decision to purchase a product, especially a feed additive or nutritional product, because by their very nature they can be a bit heavy to transport. Equine Zyme, Equine Zyme Plus and Canine Wellness, along with all the Horse Tech Products we carry come with FREE SHIPPING.
- Most of our Earth Song Ranch products are unique and you cannot find them at a feed store, nor on Amazon Prime. We use USPS Priority Mail and can ship 15#’s coast to coast for $21.50 flat rate. So here is a little equation to think about when making a decision to purchase something on line:
(15 miles each way to the feed store / 25 mpg @ $3.95 per gallon (although currently at $5.89 as of 3.15.22) / plus the value of your time at $25 per hour equals over approximately $35.00 – which is the hidden cost of purchasing something locally)